Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dt@fashionjade.com. Please note that returns will need to be sent to the following address: 32295 Mission Trail, R8-381, Lake Elsinore, CA 92530

If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping costs for standard returns. Original shipping charges are non-refundable. If an item arrives damaged, defective, or you receive the wrong item, Fashion Jade will cover the return shipping cost. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dt@fashionjade.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items are not eligible for return, including final sale or clearance items, gift cards, jewelry and other items marked as non-returnable. Items that have been worn, washed, altered, damaged after delivery, or returned without original tags are also not eligible for return.

For hygiene reasons, certain accessories may not be eligible for return once opened or worn. Please contact us at dt@fashionjade.com if you have questions about whether a specific item is eligible for return.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at dt@fashionjade.com.