Shipping policy

SHIPPING POLICY

Thank you for shopping with Fashion Jade. We are committed to providing a smooth and reliable shipping experience.

ORDER PROCESSING
Orders are typically processed within 2–5 business days, excluding weekends and holidays. Processing times may be longer during sales, holidays, or periods of high order volume.

SHIPPING RATES & DELIVERY
Shipping charges are calculated and displayed at checkout. Estimated delivery times are provided by the shipping carrier and begin after your order has been processed and shipped.

Delivery dates are estimates and are not guaranteed. Fashion Jade is not responsible for carrier delays, weather-related delays, or other circumstances outside of our control.

ORDER TRACKING
Once your order ships, you will receive a shipping confirmation email with tracking information when available. Please allow time for the carrier to update the tracking status.

INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you discover an error in your shipping information. We cannot guarantee that an address can be changed once an order has been processed or shipped.

LOST, STOLEN, OR DAMAGED PACKAGES
If your package appears to be lost or arrives damaged, please contact us at dt@fashionjade.com so we can assist you. Fashion Jade is not responsible for packages confirmed as delivered by the shipping carrier, including packages that are lost or stolen after confirmed delivery.

INTERNATIONAL SHIPPING
International shipping availability, when offered, will be displayed at checkout. Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country.

CONTACT US
If you have questions about shipping or your order, please contact:

Fashion Jade
dt@fashionjade.com